APPOINTMENTS and ADVICE
How to access healthcare at the surgery
The best way to access medical services is to use our eConsult service. This allows the clinical team to prioritise your needs.
The form you complete will be reviewed by a clinician and they will instruct our Care Advisors as to what the next step should be. This could be a face to face or telephone appointment, a prescription or to signpost you to another more appropriate healthcare professional, for example, a dentist or an optician.
If an appointment is required our Care Advisors will telephone you to arrange a time for you to see a clinician. It is useful if you keep your telephone close to hand as we may call back at any time. Please check your e-mails for a response and if you have not received a reply in 48 hours please contact the surgery.
There are regular surgeries running Monday – Friday between 8.30am and 5.30pm. There is a doctor on call for emergencies throughout the day. Our telephone lines are open Monday to Friday from 8.00am to 8.30am for emergency immediate medical assistance and 8.30am until 6pm for general enquiries. The surgery opens at 8.30am.