Appointments Advice
Click here to request an appointment using our eConsult booking system
If you wish to request a Home Visit, do not fill in an online form. Please call 01383 623516 and select Option 3. Please ensure all Home Visit requests are called in by 10am as availability is limited.
How does online booking work?
Click the link and select 'Adult' or 'Child Healh Problems' if you wish to request an appointment.
Only request the condition that is related to your concern.
Fill in the eConsult form with as much detail as possible regarding your symptom's or concerns. The more information you give us, the better the triage decision which can then be made.
This information will be reviewed by one of the Care Advisor team and then also by a clinician which will either be a fully qualified GP or Advanced Nurse Practitioner. They make appointment decisions based on your medical records, the information you put on the request form and their clinical judgement and experience.
Despite requesting a GP appointment, you may be allocated an appointment with a different type of clinician and this is the decision of the clinician reviewing your eConsult form. They may determine a more suitable clinician to treat your condition or to allow you to be seen quicker due to appointment availability.
If requesting an urgent appointment on the day on which you send in a request, you must be able to recieve a call back at any time and be able to attend the appointment at the time given on the day. These appointments operate on a first come first serve basis and if you do not answer our call after 3 attempts you will be required to submit a new request the following day.
We have a 48 hour response window to reply to all forms submitted, but normally all forms sent in are reviewed and responded to on that day. The form submission system opens at 7am and closes at 4.30pm with responses being given up until 6pm.
If you are looking for an urgent, on the day appointment, please send your eConsult request as soon as you can from 7am. Submitted forms are reviewed from 8am daily and on the day appointments can available from 9.30am (based on availability on the day)
Please note: if requesting a prescription through eConsult this can take up to 72 working hours. Also, requesting a prescription does not guarantee this will be issued by the GP, it is the patients responsibility to check after 72 working hours if the prescription has been issued or declined. Please contact your nominated pharmacy to check this in the first instance.
If you are looking to request a Fit Note, GP Letter, Medical Report, Test Results, Medication or other types of documents, book a Smear Test or request a vaccination then please select 'Routine Requests'
Surgery times
There is a fully qualified GP on site in the surgery from 8am to 6pm, Monday to Friday.
Our telephone lines are open Monday to Friday from 8.00am to 8.15am for emergency medical assistance and from 8.15am until 5.45pm for general enquiries.
